SHIPMENT AND DELIVERY
All products are shipped from our store in Rome.
The shipment of all orders, both domestic and international, is carried out by UPS delivery company.
The production in stock is usually processed and shipped within 24 hours after receipt of payment, excluding weekends, holidays, etc.
The times and costs of shipping vary according to the destination and the type of service chosen. The costs will be calculated at checkout.
The orders placed during weekends will be processed on the first working day of the following week. The orders received after 18.00 (Central European Time) on weekdays will be processed the next working day. Orders received during the holidays will be processed the first working day after the holidays.
The times of delivery vary according to the destination: 1-2 business days for Italy , 2-3 business days for the EU countries , 4-7 days for the countries outside the EU.
All shipments can be tracked and, once the product has been shipped, you will receive an email with the tracking number which can be used to check the delivery status at www.ups.com.
The ordered products are prepared with care using adequate packaging. Upon receipt, in case if the packaging is not intact you are required to make a corresponding note in all the copies of the shipment document upon receipt before signing.
You may specificate any preferable delivery address, other than your home address (work address, etc.). You may also indicate preferable delivery time: it will be sufficient to specify it in the note section of the shipping form at the time of purchase.
If the destination country is located outside the EU, custom or import duties may be charged.
These costs are borne by the recipient (the customer) only and we have no responsibility for them.
All our prices include VAT.
RIGHT OF WITHDRAWAL
The client (the Customer), having performed a purchase in this store, has the right to withdraw from the contract without any penalty and without having to specificate the reason, within 14 (fourteen) calendar days. The 14 days start from the day of the contract conclusion or the date of delivery of the product.
This right is reserved solely to natural persons (customers), and cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity.
The Seller and the Customer agree upon the following:
• The Customer is obliged to return the product intact. The product must not have been damaged, altered or used. The cases, boxes and any additional accessories are to be considered part of the product, as well as all the documentation attached (warranties, etc.)
• The Customer is obliged to return the product with a carrier of their choice and at their exclusive expense, to Astrologo Ottica Srl - Via della Fontanella di Borghese, 25/26, 00186, Rome (Italy). Once the withdrawal request has been communicated, the Customer is required to return the product that has been purchased and is no longer wanted, within 14 days.
• Before providing the reimbursement to the Customer, the Seller, having received the product, will check if it is intact, complete and contains all its parts, with original packaging completely intact and undamaged. The Customer will receive the refund of the amount paid, excluding the shipment costs for both ways carriage, as quickly as possible and, in any event, within 30 days from the date on which the Customer has communicated the intention to withdraw from the contract to the Seller.
• The Seller will reimburse to the Customer the amount paid in the following ways: bank transfer (for the products purchased with bank transfer), PayPal payment or credit card (for the products purchased with credit card), or other method agreed with and confirmed by the Customer.
The amount reimbursed will be equivalent to the amount paid for the purchased product, excluding shipping costs.
The currency of the reimbursement will be the same as the currency of the purchase, i.e., Euro.
• In case of partial withdrawal, if the Customer has decided to return a part of several items purchased, the shipment costs will not be reimbursed either.
ï Should the Customer decide to cancel a recently made order paid by credit card, this must be immediately communicated to Astrologo Ottica Srl via e-mail ( email@example.com ) or fax ( +390668193071 ). In this case the Seller will cancel the transaction.
THE WITHDRAWAL PROCEDURE
The Customer has the right to withdraw from a distance contract without penalty and without having to communicate the reason, within 14 calendar days from the day the Customer receives the product and signs the delivery slip provided by the carrier.
To exercise the right of withdrawal the Customer is required to send, within 14 calendar days, a written communication via e-mail (firstname.lastname@example.org) or fax (+390668193071). The communication sent by e-mail may be considered valid only if confirmed by Astrologo Ottica Srl within the next 48 hours. In case if such communication has not been confirmed, the Customer is required to send, within the 14 days deadline, a registered mail with a return receipt to the following address:
Astrologo Ottica Srl
Via della Fontanella di Borghese, 25/26
00186, Rome (RM), Italy
The communication must contain the following information:
a) Customer’s name
b) Customer’s Address
c) Reference number of the shipment document
d) The Customer’s written withdrawal request
e) The description of the product and the corresponding amount paid
On receipt of the communication, Astrologo Ottica Srl will authorize the return of the product providing a return number that the Customer is required to indicate on the product shipping package.
To exercise the right of withdrawal, The Customer is obliged to return the purchased product complete, in perfect condition and in the original and undamaged packaging. The Customer, having expressed the intention to withdraw from the contract, is required to return the product that has been purchased and is no longer wanted, within 14 days
By law, the shipping costs for return of the product shall be borne by the Customer. The Customer is considered entirely responsible for the product and its carriage until the receipt of the product by Astrologo Ottica Srl is confirmed. The Seller cannot be held responsible in any way for the damage, theft or loss during uninsured return shipment.
The returned product, with the return number indicated on the shipping package, shall be delivered to the Seller within 14 days after the return number has been provided to the Customer, otherwise the returned product will not be accepted.
Once the product has been delivered, it will be examined for any damage. Should the product be returned in the inappropriate condition, the right of withdrawal will be ceased, and Astrologo Ottica Srl will send the purchased product back to the Customer charging the shipping costs equivalent to a new shipment.
Should the product be damaged during the carriage, Astrologo Ottica Srl will promptly inform the Customer to enable him or her to draw up a timely complaint against the carrier that has been chosen by the Customer, and to obtain the reimbursement of the value of the product (if insured) from the carrier. In this case product will be prepared for the return to the Customer, and the withdrawal request will be canceled, the product being no longer property of Astrologo Ottica Srl.
If the right of withdrawal has been exercised in accordance with the Legislative Decree no. 21 of 21 February 2014, as referred to above, Astrologo Ottica Srl will refund to the Customer the amount paid for the product that has been returned. The refund will be made as quickly as possible and in any event no later than 30 days from the date of the receipt of the returned product.
The reimbursement will be made by cancellation of the transfer (for the payment made with credit card or PayPal) or by bank transfer (for payments made with bank transfer paid in advance). In case of reimbursement by bank transfer, the Customer is kindly asked to indicate the bank details directly in the withdrawal communication sent via e-mail, fax or by a registered mail with a return receipt, to speed up the refund process.
We kindly remind our customers that from 1 January 2008, in compliance with the European interbank legislation, it is obligatory to use the IBAN code for domestic transfers as well. Therefore, to obtain the reimbursement, please, make sure to communicate the IBAN code.
The Customer can choose one of the following payment methods:
- Bank transfer
- Payment by credit card
Payment made by bank transfer will be received by the bank in the time period ranging from 2 to 5 days.
The bank transfer is to be made into the name of Astrologo Ottica S.r.l., Banco BPM, IBAN IT67P0503403201000000000778, Swift BAPPIT21A61
Astrologo Ottica Srl guarantees the quality and authenticity of the products sold.
All products are shipped in their original cases.
All eyeglasses with prescription lenses inserted are accompanied by a certificate of quality required by the European legislation (Decree No. 46 of 24/02/1997-MD n ° 180 of 04/05/1998), and by the certificate of authenticity and originality of the product (if provided) issued by the manufacturer.
PAYING BY CREDIT CARD WITH PAYPAL
PayPal is a safe and immediate payment system. PayPal money transfers are processed on secure servers. PayPal provides a system of online micropayment by credit card, operating as an intermediary between the sender and the recipient of the payment.
With more than 100 million accounts worldwide, PayPal guarantees to the customers that their credit card number and personal information will not reach the other party: the data is entered only once, and from that moment on, the customer will only have to log in to their account to make payments. There is no need to re-enter the card and delivery details every time the customer checks out.
The customers can pay for a product purchased online by linking their personal account to their credit card (or a reloadable prepaid card) – Visa, Visa Electron and MasterCard, or using their PayPal balance.
It is also possible to pay for an online purchase without having to register an account.
PayPal accepts payments with credit cards of the followings payment systems: VISA, VISA ELECTRON, MASTERCARD, AURA. To pay by credit card without having a PayPal account, the customer, at the step of confirming of the order, shall select the method of payment Credit card with PayPal and, after being directed to the PayPal payment page, follow the link "Continue."
INVOICE AND RECEIPT
Online shopping does not imply the issue of an invoice (Art. 22, paragraph 1, no. 1 of DPR 633/72) and payment certification (receipt) (Art. 2 DPR 696/96).
The invoice is issued only on Customer’s request at the moment of purchase and with the necessary information provided. If you wish to receive an invoice, please send to email@example.com the following information:
• VAT and Tax Code
The information that you provide to the shopping service will be stored in electronic databases owned by Astrologo Ottica Srl, based in Rome, Via della Fontanella di Borghese 25/26. Astrologo Ottica Srl is entitled to collect, store and process such information in accordance with the principles of privacy protection set by Legislative Decree no. 196/2003. The provision of data is optional but a refusal to submit the data will lead to inability to provide the service. The above-mentioned is applied to the personal information collected from the user during the registration, as well as to the data derived from visits and navigation of the website www.otticastrologo.com.
Astrologo Ottica Srl will use the personal information of the users to process individual operations according to Legislative Decree no. 196/2003 – i.e., collection, recording, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection and any other operation aimed at the provision of the services requested, including disclosure of the data to third parties if necessary, which is basically an automated and computerized process. The data may also be organized in databases or archives.
To change or cancel your personal information, please send an email to firstname.lastname@example.org
The information that the Customer provides to the Seller shall be held and may be used by the Seller and disclosed to the associated companies for the following purposes:
• providing the services requested
• providing the information and/or offers of services and products that Astrologo Ottica Srl, and/or its subsidiaries and/or associated companies, as well as its partners and outsourcers, may consider relevant to the user’s interests, without this resulting in transfer of personal information to third parties
• controlling the quality of products/services offered, also by offering after-sales services
• sending communications and advertising information relating to products and offers available from the Seller and its associated companies
• sharing the data with third parties as specified in this Privacy statement
• dealing with accounting and tax formalities
• carrying out market and statistical research to determine product preferences
• trace the illegal activity, only if specifically requested by the competent authorities
Astrologo Ottica Srl informs that, in accordance with Legislative Decree no. 196/2003, the Customers are entitled to:
• be aware of collecting and processing of their personal information
• be informed of the identification details of the holder of their personal information
• obtain from the information holder:
- a confirmation of existence and holding of such personal information, as well as of its type, origin, and purpose of its collection;
- cancellation, anonymization or blocking of personal information processed in violation of the law;
- updating, modification and integration of the information
• object, entirely or in part, to the processing of their personal information, for legitimate reasons
• object, entirely or in part, to the processing of their personal information for commercial purposes or for carrying out of a market research, sending commercial communications, etc.
To exercise the rights guaranteed in the art. 7 of Legislative Decree no. 196/2003, please, send a letter to Astrologo Ottica Srl, Via della Fontanella di Borghese, 25/26, 00186, Rome, Italy,
for the attention of the person responsible for processing of personal information.
PROMOTIONAL INFORMATION AND PRIVACY
The Customer’s personal information will not be used to send advertising materials, promotion letters etc, since such activities, in accordance with Legislative Decree no. 196/2003, requires the consent of the information owner (the Customer). Such consent must be expressed explicitly by the information owner and cannot be considered granted without confirmation.
COOKIES AND GOOGLE REMARKETING
otticastrologo.com uses the services offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (hereinafter "Google"). Google service helps to collect the information regarding your visit to our website. To this provide this service Google uses "cookies", i.e., text files that are stored on your browser or on the hard drive of your computer.
Targeting cookies, used in remarketing purposes, collect the user’s browsing history of our website, to subsequently insert the advertisements of our products and offers on other commercial websites that act as our advertisers and that are also visited by our users.
The data processing can takes place in the United States. Google has pledged to respect the so-called “Safe Harbor” agreement between the US Department of Commerce and the European Union and Switzerland regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.
As described in Google Safe Harbour certification, the company guarantees the observance of Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. For more information regarding Google privacy policies see google.com.
Users can also disable the cookies sent by third party domains ("third party cookies") consulting the Network Advertising Initiative Website ( www.networkadvertising.org).
COPYRIGHT AND INTELLECTUAL PROPERTY
This Website’s content, design, names, text, images, graphics, logo are owned by, or licensed to, Astrologo Ottica Srl or its licensors. The intellectual property associated with the manufacture, design, branding and packaging of any products provided on this Website are the copyright of Astrologo Ottica Srl., its partners and suppliers.
The information presented on this website may not be reproduced for any commercial or public purpose without the expressed consent of Astrologo Ottica Srl . The “Astrologo Ottica” brand name may not be used without the prior consent of Astrologo Ottica Srl.
The translation in each language of the textual content available on this website is the intellectual property of Astrologo Ottica Srl and may not be reproduced for any commercial or public purpose without the expressed consent of Astrologo Ottica Srl.